Privacy Policy
This is Massage by Cristina official privacy policy document (this includes all information collected). Massage by Cristina is committed in complying with the General Data Protection Regulation (GDPR), governing how businesses control the way they collect and use personal information. I hold and use client data in order to provide the client with the best treatment, support and advice, complying with GDPR.
I receive data from Email, my website, and Consultations. I ensure to keep the information I receive safe and secure. Data is processed through my laptop at home, mobile or paper records.
l NOT share information with anyone else unless requested to do so by explicit consent from the client. Referrals may be made to the client, who should take it upon themselves to arrange.
Protecting personal data
I am fully committed to ensuring that clients personal data is safe and secure. In order to do this all-personal information will be kept on paper (kept in a non-identifiable method).
Secure disposal of data – The right to erasure
Yearly reviews of data will take place. Data will be disposed of after 4 years. This process will ensure that data no longer required to be kept under GDPR and insurance reasons can be destroyed securely. Clients can request that their files be destroyed but they would have to waive their right to any insurance claim in the future.
Terms and Conditions
By booking an appointment with Massage by Crisitna, you are agreeing to my terms and conditions, including my 48hr Cancellation Notice Policy.
In booking an appointment you are acknowledging that I do not offer refunds. If notice is not given within a 48-hour time period before scheduled appointment, you may lose your treatment fee (unquestionably within the 24hrs before the appointment). However, I do understand that there may be circumstances beyond our control and where a refund may be considered.
Covid-19
Cleaning and hygiene procedures are put in place to enclosure cleanliness and prevention of Covid-19. I do a Risk Assessment before each appointment. Please inform me of any possible Covid-19 symptoms and rescheduling of the appointment will be made where appropriate. If between the risk assessment and your appointment you experience symptoms of Covid-19 or you have been told to self-isolate within this 24hr period, please inform me immediately (to avoid losing your treatment fee). If for any reason I need to cancel, I will give as much notice as possible and re-schedule your appointment.
Personal Information
The personal information I receive through email, website, and consultations are kept safe and secure, with procedures in place to protect against loss, misuse, alteration or theft.
Communicating
Once an appointment is booked, I will contact you with my full address.
Zero Tolerance Policy
Zero tolerance policy to any kinds of harassment, inappropriate behavior, or abuse. Any forms harassment, inappropriate behavior, or abuse may result in contacting the police.
Cancellation
As a customer, it is your responsibility to provide accurate and complete information, including your name, phone number, address, email, and other relevant details required for booking your treatment. I reserve the right to cancel your appointment or block you from booking system if you provide misleading, frivolous, incomplete, or incorrect information. Creating multiple bookings for the same time period or falsifying records may result in appropriate legal measures.
Late arrival
I strongly recommend that you arrive on time for your scheduled treatment. In case of late arrival, the treatment time will be shortened, and it will end at the originally scheduled time.
Acceptance and Consent
By booking a treatment with Massage by Cristina you are consenting to a treatment.
If you require any more information, please do not hesitate to contact me: massagebycristina4you@gmail.com